General Terms and Conditions

The official online shop Luxxa is a realization of SARL I-MAX who is is the owner and operator of this website.
Any taking of order in conformance with a product appearing within the on-line shop of the aroused Web sites supposes the preliminary consultation of the present general 
conditions.

As consequence the consumer recognizes to be perfectly informed about the fact that his agreement concerning the contents of the present general conditions does not require the handwritten signature of this document, as far as the customer wishes 
to order on-line products presented within the framework of the shop of the web site.

Once the online purchase is concluded, the Customer is required to print and keep these general conditions of sale and the relative order for, which he has already reviewed and accepted.

Prior to placing an order, the customer declares that the purchase of these products is not connected with their professional business, such purchase being reserved for his personal use only. 

As consumer, the customer thus has specific rights, which would be questioned in the hypothesis where products or services through the website would actually have a relationship with its work.

The online shop set up  by SARL I-MAX company giving the following information :

Legal notice allowing precise identification of SARL I-MAX company

2. The essential features of the proposed properties. 

3. Indication, in Euros of the price of goods and, where appropriate, delivery charges.

4. Indication of the terms of payment, delivery or execution.

5. The existence of a right of withdrawal, where applicable.

6. The period for which the offer or the price remains valid.

7. All these information are prensented in english. The consumer states to have full legal capacity to enter under these conditions.

 

Article 1 : OBLIGATIONS OF THE PARTS
These general conditions express all the obligations of the parties.
This way, the consumer is considered for accepting without reserve the completeness 
of measures foreseen in these general conditions.

No general or specific term or condition communicated by the customer may be incorporated herein, since these documents are inconsistents with these conditions. 

Article 2 : OBJECT
These Conditions of Sale are intended to define the rights and obligations 
of the parties in connection with the online sale of goods offered by SARL I-MAX Company to the consumer.

 

Article 3 : CONTRACTUAL DOCUMENTS
The present contract is formed by the following presented contractual documents in order hierarchical lessening : present general conditions of sale; the  purchase order.
In case of contradiction between the measures contained in thedocuments of different 
rank, the measures of the document of superior rank will prevail.

Article 4 : COMING INTO FORCE - TERM 
These conditions come into force on the date of signing the purchase order 
or after a purchase online.
These conditions are concluded for the time necessary for the provision of goods and services purchased, until the expiry of the guarantees by Luxxa-shop company.

Article 5 : ELECTRONIC SIGNATURE
Any order form signed by the consumer by " double click ", "place the order" constitutes an  electronic signature, which has the same value between us as a handwritten signature.

Article 6 : ORDER PROCESS
Order process can be achieved by several ways :

Via the internet : You can order our products via internet.  Your order has been recorded and transmitted to our customer services team.

By Phone : A hostess has taken your order at the following number : + 33(0) 4.90.33.60.60 from Monday to Friday between 8 am and 6 pm.
Prepare your references and prices items to order.

By Mail : Please write to the following address : SARL I-MAX, 199 avenue de Fontvert Zi Saint Tronquet – 84130 Le Pontet France, including your mailing address, phone number and all the necessary details relating your order (reference, title, price, size, shipping cost) we will call you for the payment.

Article 7 : PRODUCTS INFORMATIONS
7-a : Luxxa-shop company presents on its Web site products to be sold with the necessary characteristics that the potential purchaser must know before the final order taking, in accordance with the L. 111-1 article of the French Code of consumption.

7-b : Tenders submitted by the company Luxxa-shop are valid only within the limits of available stocks. 

7-c : All items & pricing on the web site www.luxxa-boutique.fr are exclusive.

Article 8 : PRICE
The prices are indicated in euro and are valid only in the date of the sendingof the order 
form by the consumer.
They do not take into account expenses of delivery, charged in supplement, and indicated before the validation of the order. 

The prices that appear in the catalog are tax inclusive, in Euros, taking into account the value-added tax applicable on the day of the order; all changes in rate can be transferred to the cost of the online shop products. 
The payment of the totality of the price must be carried out during the ordering.

The sums paid can never be considered to be deposits or part payments.

Article 9 : PAYMENT METHODS
To settle his order, the consumer has, in his choice, all the payment conditions 
aimed within the order form. Customers guarantee company Luxxa-shop that they have the authorisations that made be required to use their chosen method of payment when validating the purchase order.

Luxxa-shop reserves the right to suspend any order or management of delivery in cases 
of refusal of payment from financial institutions or in the case of non payment.
Luxxa-shop reserves the right to refuse to make a delivery or to honor a order emanating from a consumer who would not have settled totaly or partially a previous order or with whom a dispute of payment would be in the course of administration.

Luxxa-shop set up a procedure of check of the orders intended to assure that 
no person uses the banking details of another person without him/her knowing.

 

PAYMENT METHODS : The following are the only methods of payment accepted 

CREDIT CARD PAYEMENT: Online payment by credit card is done in a secure environment via the SSL security system "Secure Socket Layer" via PAYBOX (To guarantee full security for your online shopping). We use security protocol for 3D secure transactions.  
If you're paying with your credit card, you will be prompted to enter your bank details (Your credit card number, validation date and visual cryptogram) and to release the payment with an authentication type. Each bank is free to choose its means of authentication (Please contact your bank to know authentication type).

For all payments made using a credit/debit card, you are invited to include your telephone number for any subsequent verification in order to prevent fraud.
You can also communicate your bank detail using the following telephone number : +33(0)4.90.33.60.60 from Monday to Friday between 8 am and 6 pm.

PAYPAL PAYMENTS :
All payments are performed using PayPal's secure online transaction system, You can pay without providing any personal or financial information. 
BANK TRANSFER PAYMENTS :
Order to SARL I-MAX, 199 avenue de Fontvert Zi Saint Tronquet – 84130 Le Pontet France.

Account number : 14607-00276-00201940905-02
IBAN number : FR76-1460-7002-7600-2019-4090-502
Code BIC/SWIFT : CCBPFRPPMAR Nom et domiciliation de la banque : BPMED AVIGNON RASPAIL

POSTAL MONEY ORDER PAYMENTS :
Order to SARL I-MAX, 199 avenue de Fontvert Zi Saint Tronquet – 84130 Le Pontet France.

 

After validation of your payment, you will receive the confirmation by email from our company SARL I-MAX (the name which will appears on your bank statement).

Article 10 :  PRODUCT AVAILABILITY

The order will be fulfilled no later than three (3) days with effect from the following day after the Purchaser has confirmed his or her order.

If the ordered product is unavailable, especially because of our suppliers, the buyer shall be informed there of as soon and will be able to cancel the order.
The consumer will then have the option of requesting either a refund of amounts paid 
within 30 days before their payment, or exchange the product.

Article 11 : DELIVERY PROCEDURE
Shipments involve discreet and closed packages without explicit mention from Luxxa-shop. The products are delivered to the address indicated by the client when entering information at its command, visible on the order form.
The shipping rate for each carrier will be displayed in the order confirmation page of checkout. Parcels are sent from Monday to Friday inclusive, except on week ends and public holidays. The delivery time includes the time of preparing the package and the time of delivery. 

The delivery period does not constitute an exact delay and our responsability can be incurred for exceeding this time limits or in case of stock shortage by the supplier.
In case of delay by the carrier for any reason, we cannot be held liable.
The customer is responsible for verifying the condition and contents of the packages when they are delivered. 
All orders are delivered by the French Post Office, either by Colissimo recorded delivery (signature required) or Chronopost.
When the parcel is transported to customer’s home if your are not there during the delivery, a document will be left. And the parce lis available to the customer during a period of 15 days. At the end of that period the package will be returned to our company. All orders sent back by the carrier for « doesn’t reside at this adress » reason or wrong adress, will be available a tour office for a 15 days period. If the ordering party wishes the forwarding of the parcel, the customer will cover the cost of delivery charges.

Shipping costs : The displayed shipping costs change in accordance with the country of destination and the type of delivery.

Article 12 : PROBLEM OF DELIVERY BECAUSE THE CARRIER
All order irregularities (damages, item missing in comparison to the delivery form, damages packages, broken items) must be necessarily indicated on the delivery order in the form of " handwritten reserves ", accompanied with the signature of the customer.

 The consumer will have to confirm at the same time this abnormality by sending to the carrier in the next two (2) working days the delivery date a mail recommended with acknowledgement the aforementioned complaints.
The consumer will have to pass on copy of this mail by fax or simple mail to :
Luxxa-shop Customer service
SARL I-MAX 199 avenue de Fontvert Zi Saint Tronquet – 84130 Le Pontet France.
Phone : + 33(0) 4.90.33.60.60
Siret : 53176121100014/ FR 14 531 761 211

 

Article 13 : ERROR OF DELIVERY & EXCHANGE
13-a : The consumer must forward all complaints to Luxxa-shop company the 
same day, or at the latest the following business day, any claim of error of delivery and / or non-conformity of goods in kind or in quality compared to entries on the order form. All claims placed after this date will be rejected. 

13-b : The formulation of this complaint near the company Luxxa-shop
could be made: by telephone + 33(0) 4.90.33.60.60 from Monday to Friday between 8 am and 6 pm, or on the website in section « following your order » or after entering
your number of customer, you will be able to ask us your question through the menu to contact us by specifying the reference of the order well.

13-c : All claims not made in compliance with the above procedure will not be considered, and Luxxa-shop shall disclaim all liability.

13-d : 8.3.3 : With reception of the complaint, the company Luxxa- shop will allot a number of exchange product (S) concerned (S) and will communicate it by e-mail, by fax or by telephone the Purchaser has.
A product can only be exchanged after receipt of a claims e-mail according to the instructions outlined above.  
13-e : In case of error of delivery or exchange any product for exchange or refund will be returned to luxxa-shop as a whole and in its original packaging in perfect condition to the address of Luxxa-shop :
SARL I-MAX 199 avenue de Fontvert Zi Saint Tronquet – 84130 Le Pontet France.
Phone : + 33(0) 4.90.33.60.60
Siret : 53176121100014/ FR 14 531 761 211

To be accepted, any return must be beforehand indicated to the Customer
service of the company Luxxa-shop.  Shipping costs are charged to the customer. 

 Article 14 : THE RIGHT OF WITHDRAWAL
The Consumer is entitled to a fourteen (14) day retraction period starting from the date he/she receives the product(s) to return any item that may not suit his/her needs. 
This period starts from the date of receipt of the consumer's order.
Where the time period would end on a Saturday, Sunday or public holiday, it shall be extended until the end of the first following working day.

Any return must be reported in advance to our customer service by telephone + 33(0) 4.90.33.60.60 from Monday to Friday between 8 am and 6 pm, or on the website in menu « following your order » or after entering your number of customer, you will get the reference of your order.
The item(s) must be return to :
SARL I-MAX 199 avenue de Fontvert Zi Saint Tronquet – 84130 Le Pontet France.

The right of retractation cannot be exerted for items when they were loosened and provided that the product is in a perfect state. 

All product that will have been damaged, or of which their packing of origin will have been damaged, won't be taken, nor exchanged. This law withdrawal exercised without penalty, except for shipping and back. If a user chooses to exercise this right, they may request a refund for the amount they paid, or ask for the product to be exchanged. In the case of an exchange, will return at the expense of consumers.
In case of exercise of the right of retraction, Luxxa-shop company will make all the efforts to pay off the consumer within 14 days. However, given the technical nature of the goods, this period may be extended to 30 days, especially when the product needs a technical audit (see products to be tested beforehand). The consumer will then be refunded by crediting his bank account (secure transaction) if paid by credit card or check in other cases. The sales order items will not  be refunded or returned or exchanged.

Article 15 : THE RIGHT TO USE

The right to use Luxxa-shop’s software programs as welle as software programm used by the company, is given to consumers on a non-exclusive basis relating to the se of such intellectual property. However, under Article L122-6-1 of this Code, the consumer has a right to reproduce exclusively for the establishment of  a backup, when it is necessary to preserve the use of software.

At all events, you undertake to respect the software writer's continuing property rights in his/her/its work. 

 

Article 16 : PARTIAL NON VALIDATION
If any provision of these Terms are held to be invalidated or declared such under any law, regulation or following a final decision of a competent court, other provisions shall remains in full force and scope.

ARTICLE 17 : NON-WAIVER
The fact for one of the parts not to take advantage of a neglect by the otherpart in the one some of the obligations aimed in the present general conditions would not know how to be interpreted for the future as a renunciation of the obligation in cause.

Article 18 : TITLE
In the event of a difficulty in interpretation arising in respect of  any of the headings above the clauses or any of the clauses to which it refers, the heading will be declared null and void.

 

Article 19 : APPLICABLE LAW
This contract is subjected to the French law, both for the rules of substancethe rules of form. In case of dispute or claim, the consumer will apply primarily to Luxxa-shop for an amicable solution. In the second time and in the event of recourse, the consumer will 
be able to lodge a complaint with SARL I-MAX 199 Av de Fontvert 84130 Le Pontet (France)

Article 20 : DATABASE AND PRIVACY
Luxxa-shop is declared to the CNIL under the declaration number : 1843378.

The information which are asked to the consumer is necessary for the treatment of its order and can be communicated to the contractual partners of the company Luxxa-shop intervening within the framework of the execution of this order. The consumer can write to the company Luxxa-shop coordinates of which are within the charter of confidentiality appearing within the framework of the Web site, to oppose to such a communication, or to exercise his(her) rights of access, rectification towards the information concerning him and appearing in the files of the company Luxxa-shop, in the statutory conditions of January 6th, 1978.
En visitant ce site, vous acceptez l'utilisation de cookies pour améliorer la qualité de votre visite, vous proposer des services et offres adaptés ainsi que des options de partage social. Pour en savoir plus et paramétrer votre choix, cliquez ici | fermer